Frequently asked questions

1. If the total value of orders exceeds 1000 USD within 3 calendar months, 2. If the goods you ordered are recognized as commercial goods by the customs authority, 3. If you order products that are prohibited from being imported into the country, your package may be detained at customs.

You can order from any Turkish website or Instagram page with cash on delivery. After placing the order you can post a link on our Buy&Bring page and fulfill the payment. When your order reaches our foreign warehouse it`ll paid at the delivery with cash or card and received.

You come to our office and pay the shipping cost. We will provide you with a barcode. Later, based on these documents, you will approach the cargo terminal. Or you can use our brokerage service to clear your package through customs.

A promo code is a special keyword that gives you a discount on shipping, courier costs and the Buy for me commission. To use promo codes, you must first create a request on our website and enter an active promo code. Promotions are regularly posted on IST MARKET's social media accounts.

You can order clothes, women's bags, cosmetics, shoes, jewelry, children's toys, children's clothes, etc. from online stores.

When registering and placing an order on the sites where you shop, you must fill in the required sections in full and accurate form, such as name, surname, address, city, country, and phone number. This information will be used when the package is delivered to our overseas warehouse.

The parcel delivered to IstMarket's overseas warehouse is assigned a tracking code so that the buyer can track his parcel. The tracking code allows you to get information about the status of the package before it is delivered to the local warehouse. The tracking code is unique and assigned separately for each package.

If the package is not found within 10 business days, the package price and shipping charges, if any, will be refunded to the customer's balance within 3 business days.